Common Problems People Face When Hiring Inexperienced Removalists

Moving interstate is already one of life’s more stressful experiences — the last thing you need is extra problems caused by hiring the wrong removalists. Many people in the Northern Rivers region try to save a few dollars by booking less experienced or unqualified movers, only to face delays, damages, or unexpected costs down the line.

While a move might seem straightforward, long-distance removals require careful planning, proper packing, appropriate equipment, and logistical experience. When these are missing, things can quickly unravel.

Below, we highlight the most common issues that arise when people hire the wrong team, and why working with professional removalists in Northern Rivers is essential for a smooth interstate move.

Poor Packing Results in Damaged Belongings on Arrival

Proper packing is one of the most critical parts of a successful move, yet it’s also one of the first things that inexperienced removalists neglect. Your belongings are at serious risk of damage in transit without knowledge of correct wrapping, stacking, or load securing.

Here are just some of the consequences of poor packing:

• Fragile items like glassware, artwork, or electronics arriving cracked, scratched, or completely broken.
• Furniture being packed without blankets or padding, leading to dents and scuff marks.
• Poorly loaded boxes shifting during transport and crushing lighter or delicate items.
• Increased likelihood of items being left unsecured, especially on long-haul interstate trips.

Delays That Disrupt Your Moving Schedule

Timeliness is essential when moving, particularly when aligning settlement dates, flights, storage, or new leases. Inexperienced removalists often underestimate the time a move will take — or lack the systems to manage schedules across long distances.

Common causes of schedule disruptions include:

• Movers arriving late or not turning up at all on the scheduled date.
• Poor route planning leading to traffic delays or missed windows for unloading.
• Lack of contingency planning for weather, road closures, or breakdowns.
• Inadequate crew numbers causing loading and unloading to take far longer than expected.
  

No Insurance or Protection if Something Goes Wrong

Unfortunately, accidents can happen — no matter how careful a removalist is. What sets the professionals apart is how they plan for that risk. Many unqualified movers operate without adequate insurance, meaning you’re left with the bill if anything goes wrong.

Here’s why insurance matters during an interstate move:

• Accidental damage to high-value items or furniture may not be covered.
• Vehicle accidents or unloading errors could result in total loss without compensation.
• Lack of licencing or public liability insurance puts you at financial and legal risk.
• Claims disputes are more common when there’s no formal documentation or policy in place.
  

Hidden Fees & Last-Minute Price Hikes

Cheap quotes might look good at first glance — but it’s not uncommon for budget removalists to tack on extra fees once your furniture is loaded or the truck is halfway to your new home. These price shocks can quickly turn your “affordable move” into an expensive headache.

Examples of unexpected charges people often face include:

• Extra costs for stairs, long carries, or difficult access that weren’t included in the original quote.
• “Fuel surcharges” or travel time billed in addition to the agreed price.
• Charges for delays, overtime, or having to wait for keys or settlement.
• Cash-only payments or refusal to provide written receipts for services.

Lack of Equipment or Manpower for Larger Moves

Moving a one-bedroom unit is very different to relocating a four-bedroom home with appliances, outdoor gear, and valuable heirlooms. Inexperienced operators often turn up with the wrong vehicle, too few staff, or no lifting gear — creating safety risks and wasting time.

These are some of the common equipment-related issues that occur:

• Trucks that are too small for the load, requiring multiple trips or repacking.
• No access to trolleys, ramps, or straps to safely handle heavy furniture.
• Two-person teams unable to manage bulky or awkward items safely.
• A general lack of planning for long-haul logistics or tight delivery schedules.
  

Poor Communication & No Point of Contact

Interstate moves involve coordination, timing, and clear communication. When your removalist disappears once the deposit is paid, or you can’t reach anyone for updates, stress levels climb fast.

Inexperienced removalists often fail in key areas of communication, including:

• No confirmation of booking times or unclear arrival windows.
• Lack of updates on delays or travel progress during the move.
• No designated point of contact to help with questions or concerns.
• Difficulty tracking where your belongings are and when they’ll arrive.
  

Unfamiliarity with Interstate Routes & Compliance

Interstate removals are not just about driving further — they involve route planning, regulatory compliance, and sometimes border requirements. Inexperienced operators may not be familiar with these elements, creating risks and delays.

Some of the logistical problems that can arise include:

• Using inefficient or unsafe travel routes that increase costs and travel time.
• Delays due to weight limits, road restrictions, or regional entry permits.
• Misunderstanding time zones, fuel stops, or rest break requirements for long-distance travel.
• Failing to provide correct vehicle signage or meet regulatory standards for transport.
  

Stress and Frustration That Could Have Been Avoided

Perhaps the most frustrating part of hiring an unqualified mover is the stress it causes — especially when it could have been avoided. With your life packed into boxes and moving across state lines, you want a team that builds confidence, not concern.

Here’s how poor service can turn your move into a nightmare:

• Constant worry about whether your belongings are being handled properly.
• Disruption to your personal or work schedule due to unreliable timeframes.
• Emotional toll from feeling unsupported or left in the dark.
• Regret from not spending a little more for peace of mind.
  

Move Interstate with Confidence — Not Complications

At O’Grady’s Transport & Removals, we take the stress out of long-distance moves by delivering reliable, insured, and well-planned interstate removals. Our team understands the unique needs of those relocating from the Northern Rivers region, and we work with you every step to ensure your belongings arrive safely and on time. Contact us today!